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Refund and Cancellation Policy

Cancellation Policy:

At Fandom, our aim is to provide 100% satisfaction to our customers. If for any reason you wish to cancel the order, we are here to help. You will be able to cancel product(s) from your order in multiple ways on Yepzones, namely:

  • 1. Order Level Cancellation
  • 2. Product Level Cancellation
  • 3. Shipment Level Cancellation
  • 4. Combo Cancellation
  • 5. Assembly Service Cancellation

Post successful cancellation, refunds would be provided as per applicability.

Rufund Policy:

The refund process will be initiated only once we have received the product back in our warehouse and we have completed all quality checks and verification at our end. The mode of refund may depend on the mode of payment used at the time of placing the order.
1.    The entire amount paid by you for the product through any of the payment modes except for loyalty cash will be first credited to your YEPzones Cash Refund Account. Please note that the shipping charges and COD charges are non-refundable.

1.    If the payment mode was Cash on Delivery, we will refund the amount to the bank account of your choice. Bank details will be taken during refund process. Please ensure that the details that you enter is correct. YEPzones will not validate a Bank Account number and is not responsible for funds transferred to an unintended recipient.
2.    Shipping charges and COD charges will not be refunded back if the pick-up has been arranged by us. In case of self return, we will reimburse the return shipping charges upto 10% of the product price or Rs.100, whichever is lower. For doing so, please upload the scanned copy of the receipt on Manage Returns section.
3.    If an order has been purchased using EMI then we will refund back the amount to the bank account of your choice. Bank details will be taken during refund process. . For any queries regarding foreclosure/ pre-closure of your EMI transaction or on amounts charged on your credit card, please contact your bank.
4.    In cases where the pick up is refused or product is not returned and the money has been refunded to you already, YEPzones holds the right to deduct the concerned amount from Yepzones Cash Refund and loyalty cash account depending on the mode of the payment of the product.
5.    For payments made through any of the wallet gateways like Paytm, MobiKwik etc., the amount will be refunded to the original mode of payment